From the start
What are rate limits?
Exact Online has become increasingly strict in recent years on making requests to their systems. Their systems are requested through an API (Application Programming Interface). An API is a separate connection that integrations can use to access the data in Exact Online.
The limits set by Exact Online apply to this API. These limits are also referred to as 'rate limits' and indicate how often an integration via that API may make a request to Exact Online on a given day. Exact Online has determined that integrations may make a maximum of 5000 calls per day. When these 5000 have been used, Exact Online will refuse to accept new requests. After midnight, the call count resets back to 5000.